Frequently Asked Questions
Everything you need to know about our nostalgic, feminine collections and global shipping.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of the delivery date.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location.
How should I care for my DÔEN garments?
To preserve the quality of our natural fabrics, we recommend hand washing in cold water or dry cleaning for our delicate silk and wool pieces.
Can I change or cancel my order once it is placed?
Once an order is placed, it is sent immediately to our fulfillment center. We are unable to make changes or cancellations, but you may return the items once received.
How do I determine the right size for me?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing down for our more oversized, flowy silhouettes.
Are your products sustainably made?
We are committed to ethical manufacturing and work with partners who prioritize fair wages and utilize surplus fabrics whenever possible to minimize waste.